Privacy Policy

If you use a contact form on our site, for example to ask us a question, or to query the status of an order, you will be asked to supply us with your name and an email address so that we can reply to your enquiry. We don't store this name and email address for more than 12 months from the time you first contact us, unless you contact us again within that time. After 12 months, your personal information from using one of our contact forms is deleted from our server. We never share your personal data with anyone else, or use your email address to contact you for any other reason, without your consent.

If you are a teacher or school, we may contact you if you have purchased a textbook, paper or product from us within the last 2 years, but this will only ever be in relation to a similar product. We will not send you marketing or other information emails without your consent. This is why we have tick boxes on parts of the site where you can choose to allow us to send those types of emails. You have to "opt-in" first before we send those kinds of emails. And of course, after that, you can unsubscribe from those emails at any time.

When you log on to educationshop.ie, we may send one or more cookies – a small file containing a small amount of data – to your computer or other device that uniquely identifies your browser. We may use cookies to improve the quality of our services, including: storing user preferences, improving search results, tracking user trends, such as how people search. You can delete (or empty) your browser cache any time you wish to remove cookies from your computer. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Walsh Educational Books Ltd features and services may not function properly if your cookies are disabled.

When you access our sites, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address (IP address), browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

Walsh Educational Books Ltd only shares personal information with other companies or individuals outside of Walsh Educational Books Ltd in the following limited circumstances:

• Your credit card details
  Any credit card transactions you make on our sites are processed securely through a company called Stripe. Stripe have agreed to process your personal information based on our instructions and in compliance with this Privacy Policy and with the same confidentiality and security measures we use on our own sites. They never share your personal information with anyone else.
  
• Your delivery details
  If you have ordered printed books or other materials for delivery, we share your name, delivery address and, if necessary, your contact phone number with one of two companies – An Post or DPD Ireland. An Post and DPD Ireland have agreed to process your personal information based on our instructions and in compliance with this Privacy Policy and with the same confidentiality and security measures we use on our own sites. They never share your personal information with anyone else.
  
• Your ebook app log in details
  If you have an Educate.ie ebook app account then two pieces of personal information (your email address and an encrypted version of your password) are used to access the content on our ebook servers. Our ebook servers are provided and maintained by a company called Yudu Ltd. Yudu Ltd have agreed to process your personal information based on our instructions and in compliance with this Privacy Policy and with the same confidentiality and security measures we use on our own sites. They never share your personal information with anyone else.
  
• In the case of legal requests
  Finally, we may be legally required, if requested, to share information if we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request (b) enforce applicable Terms of Service, including investigation of potential violations thereof (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Walsh Educational Books Ltd, its users or the public as required or permitted by law.
  

We do not have control over the sites displayed as links from within our various services, for example an external site linked as a project research resource in an ebook edition. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures. We restrict access to personal information to Walsh Educational Books Ltd employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination of their employment and criminal prosecution, if they fail to meet these obligations.

When we receive formal written complaints at this address, it is Walsh Educational Books Ltd's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Walsh Educational Books Ltd and an individual.

In the highly unlikely event of a data breach, Walsh Educational Books Ltd will notify the Data Protection Commissioner of all data breaches without undue delay and where feasible within 72 hours. If the breach is likely to result in high risk to affected customers we will inform those customers without undue delay.

We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). Each version of this Privacy Policy will be identified at the top of the page by its effective date, and we will also keep prior versions of this Privacy Policy in an archive for your review.